We always love hearing of our customers' experiences with us. If you wish to send any comments or queries to us, or if a problem should arise, please use the contact page.
Thanks Celia, For helping me be cheerful through lockdown. Arrived today and as always a pleasure to receive such lovely beads. Regards, Carol, 17.01.2021
Just to let you know that my order arrived this morning. I was thrilled. So quick. Thanks, Angela, 17.01.2021
Thank you so much for sending my order so quickly, it was my first order from your beautiful website and I was very impressed with your lovely service and products :) I've just placed another order with you, wishing you a wonderful weekend! Emma, 9.01.2021
Good morning Celia, Thank you once again for the prompt service, everything arrived safely, the beads and crystals are fantastic. Have a wonderful day! Jekaterina, 05.01.2021
Received my delica beads this morning and thank you for the promptness. Will hope to use you again. Patricia, 05.01.2021
Just wanted to say, that since I discovered you on line, you've saved my sanity and given me the bits and pieces I've needed, for jewellery making escapism! This has helped me in my own way, to cope with everything we're currently dealing with. I used to visit your shop on Ecclesall Road years ago..... So glad I found you again. Rebecca, 20.12.2020
I must say, I am very happy with both your service and the quality of your stock. I find your pricing to be very fair. Chris, 03.12.2020
I have bought from Jencel before, but only from bead fairs. I’m not sure why, but I’ve never really thought of buying online until last weekend. My beads arrived today, packaged beautifully. Thank you Celia x Lynn, 03.12.2020
I'm really impressed with your range and the prices of the beads you sell. I'll be back! Many thanks, Becky 30.11.2020
Hi Celia, received my bead order this morning and the bicones are the perfect colour.
Thank you so much for the advise and quick service. Best regards, Sue 27.11.2020
Lovely, thanks very much Celia - you’re so efficient! Sue, x 25.11.2020
Order gratefully received today, everything is perfect, thank you so much! Stacie, 18.11.2020
Thank you, excellent service as always. Hilary 30.10.2020
Thanks Celia, always such a pleasure to shop with you! Suzanne 30.10.2020
Hi Celia, Thanks for the super quick delivery - I'm happy I've found your shop and will order again. Kind regards
Thank you, You carry a wonderful collection of beads. Best Wishes. Kay 29.10.2020
Hi, I just wanted to say thank you for super fast delivery of my order from you. I shall come back to you for more beads! Kind regards, Julie 16.10.2020
Got the beads, thank you, I'll be back to your shop :) Judit, 15.10.2020
Just wanted to say how impressed I am with your service. I placed my order yesterday morning and it arrived early this morning. This is the first time I have ordered from you online and I will certainly order again. Great prices too. Thank you so much. Pauline, 17.09.2020
Many, many thanks. Fantastic service. Received my order this morning, Tuesday. Very many thanks, Anne 15.09.2020
Thank u Celia. They arrived this morning so very impressed with speed of delivery. Sheena, 13.09.2020
Hi Celia, I just want to thank you very much for your prompt and efficient response to all my orders - its very much appreciated. Kind regards, Eva, 08.09.2020
I love your site, your beads, your service love love! Crystal, 28.08.2020
What a find! I placed my first order on Tuesday evening and received it Thursday morning. I really am so pleased Fantastic! Thank you! Val, 27.08.2020
Everything I have ever ordered from Jencel has been excellent. There is a good selection on the website which is easy to use and prices are very reasonable. Orders arrive promptly and the chocolate treat is much appreciated by my husband. Sylvia, 15.08.2020
Hi Celia, Thank you so much for my order, amazing service. I have passed your details to some of my beady friends. Keep well. Carole 06.08.2020
I'd like to say exceptional quality, price and speedy service. Thanks for a great buying experience. Crystal, 23.07.2020
Great store! Fast delivery to the USA. Had such a fantastic, professional, experience ordering beads. I recommend highly. Marcie, 28.06.2020
I absolutely love your beads and your website - ordering is such a joy. Val, 24.06.2020
Thank you Celia for your very prompt despatch of my beads! Lovely stuff and such a fabulous price. They arrived today and I only ordered on Tuesday! Thanks so much. Allison, 18.06.2020
Thank you Celia, received my order on Thursday, lovely beads, super service, Margaret 14.06.2020Hi Celia, It's always a first class buying experience when I shop with you at Jencel. Great quality and choice of beads and other items, fast delivery and a nice helping hand at the end of the telephone if I have a 'beady' panic or enquiry! Your website is very easy to use with clear pictures and good colour reproduction. I especially like the fact that the bead section has been broken down into colour blocks for easy searching, as well as being able to input the bead ID number. Thank you for all your hard work, especially during these difficult times. Keep well. Jane from Darlington, 27.05.2020
I order beads from you fairly regularly and will do so in the next week or so once I decide on the next lot of beads I DON'T really need !! But I would like to point out to any potential new customers that apart from your speedy delivery service, your prices are truly exceptional. I have noticed that certain other very well known bead companies ( who frankly must have greater buying power and therefore should be able to offer products at very keen prices), simply cannot compare , in general, with your fair and consistent pricing, even when they are offering 30 to 50% discount on certain items !! Unbelievable !! So in acknowledgment of this, thank you and keep up the good work !! Bigger is definitely not always better !! Plus the beads aren't half nice too !! Carla, 26.05.2020
Thank you for posting this so quickly - my parcel arrived just now. I saw the sky blue Lunasoft cabochon on a BronzePony video and it is as lovely in reality as on her video. I only found you when I searched for this cabochon. Your website is easy to navigate and your prices are very reasonable. Unfortunately I stocked up elsewhere earlier last week, but I will definitely be ordering from you next time. Everything was beautifully packaged and clearly labelled, which I really appreciate as often things aren't labelled and I like to label everything before I put it in my stash. Debbie, 18.05.2020
Thank you very much for the wonderful product and for the fast delivery! I'll be back to you ... Regards, Ala, 30.04.2020
Thank you Celia you're a star. You have always been my go to place to order and super fast delivery much appreciated. Kind regards. Tracy, 2.04.2020
Hola Celia, The package just arrived. 🎉🎉🎉🎉I appreciate the attention you've given me... and don t doubt I'll ever ask for more. I intend to recommend the store to my friends too. Thank you. Ira, 24.03.2020
I have just received the beads which are an exact colour match. Thank you for sending them so quickly. I appreciate your excellent customer service and will recommend you to my beading friends. Thanks again, Lesley (One happy beader) 20.03.2020
Thank you for your quick delivery of my beads which I had difficulty finding specific colour, I can now get on and finish my lily pond box.I only just found you when looking for the specific colour in beads so will be back for more in the near future as I do quite a bit of beading using delica 11, mainly boxes. kind regards, Linda, 09.03.2020
My item arrived, thank you so much, the beads are gorgeous I will save your website and shop from you in the future as I am very pleased with your service and the choice of beads is excellent. Eva, 07.03.2020
I tried Jencel for the the first time and I have not been disappointed. The beads are great quality, labelled and packaged with ecology in mind and loved the way plastic has been avoided wherever possible.
A wee letter accompanied my order which made me feel like an individual and not an other customer.
The online ordering and communication with the seller was easy, clear and prompt. I received my package in no time and with no issue.
I will reuse your company again when ordering my beads and products. I found the ones I ordered very good value and great quality.
I will definitely recommend!
Thanks so much for your care and attention. Chrystel 5.11.2019