We always love hearing of our customers' experiences with us. If you wish to send any comments or queries to us, or if a problem should arise, please use the contact page.

I purchased Toho seed beads from the excellent variety available at Jencel. The beads arrived promptly,packaged well (and in an eco-friendly way). I highly recommend this online shop. Nic 18.07.2018

Thanks Celia. That was quick! Parcel arrived this morning. The hanks are beautiful & great value. Gerry 03.07.2018

Thank you so much Celia, my order was received earlier this morning and I have already put some of it to use, love it all. Will definitely be ordering from you again soon! Fieruza, 30.06.2018

Just letting you know my order arrived to-day.  As usual very prompt delivery and am I very pleased with all the items I bought but I must say I just love the heart toggle clasps!  They are so cute. Thank you very much. Viv 27.06.2018

Thank you for sending the order promptly, everything was great, will be back for more! Many thanks Chrissy 31.05.2018

Celia, once again thank you for such a great service. I ordered Friday lunch and received my beads Saturday morning.Web site is great and will continue to order from you. Linda, 14.04.2018

Just to say thank you for the excellent service, have received my lovely bead order to day,   I am looking forward to deciding what to make .​​​​​​​ Margaret, 14.04.2018

I just found Jencel! I'm excited to have found you! :) Sophie, 10.04.2018

I received my order today, thank you, all very lovely​​​​​​​. Cath, 10.04.2018

Thank you for your prompt service. I am looking forward to using the lovely beads in my projects. I will be recommending your site to my sister. Gill, 9.04.2018

I got home today to find my favourite thing "Beads" delivered from Jencel. Omg thankyou so much. The colours are better than i thought they'd be and I cant wait to order more. Sue, 5.03.2018

Brilliant service, incredibly quick to post and safely packaged, will happily order from them again. Jal, 01.03.18

Great service, thank you so much. The 3mm beads were just what I wanted. Will be ordering again as you have a great selection. Linda, 01.02.2018

Thank you for my order, you are always so prompt, much appreciated. Jill, 30.01.2018

Just received my lovely, bead order, thank you for such super service. Margaret, 23.01.2018

Thank you Celia, my order arrived today, wasn't expecting it this quickly over Christmas at all! Beautiful colours, don't use Toho usually but Chloe recommended in her pattern and said she had got them from you. Will definitely order from you again.Thank you so much. Julie, 30.12 2107

Amazing service. Ordered late Thursday night, beads delivered today - Saturday 30th December. And two wee chocolates as a treat. I've bought from Jencel at bead shows before, so I know their beads are great quality, but first time online. Thank you. Helen, 30.12.2107


Thank you for my order. I love this site. Top quality beads, no faffing around with passwords and fast delivery. Excellent. Val, 09.09.2017

Always good service from Jencel. Anne, 07.07.2017

Just to say thank you for my lovely beads which arrived yesterday. I appreciate you sending them so quickly. Jo, 06.07.2017

I just wanted to say thank you for the wonderful service. I look forward to doing more business with you in future. Jackie, 05.07.2017

Hi Celia, my order has arrived and thank you. I only found your site by chance, but I like it, the presentation, the outlay etc, and the prices. David,01.07.2017