We always love hearing of our customers' experiences with us. If you wish to send any comments or queries to us, or if a problem should arise, please use the contact page.

Morning Celia, items received. Thank you for prompt delivery. Definitely 5 star. Pauline, 16.09.2021

I ordered beads on Friday. They arrived safely wrapped on Monday. They are really lovely and I will be buying my beads from you in future. May, 15.09.2021

I just wanted to say thank you for your speedy response to my order. It arrived on two separate days which was fine as you had marked the envelopes accordingly. Everything was well packaged & the quality is excellent. I shall be returning. Best regards, Kate, 14.09.2021

Hi Celia, delivery arrived today, well packed and intact. Thanks for the excellent turnaround on my order. I will be back to browse the items on web site soon.
Regards Steve, 07.07.2021

The beads are perfect for my project - your range of colours and availability are the best I have found so far, will definitely be ordering from you in the future. Catherine, 11.08.2021

I received my order on Saturday and just wanted to let you know how pleased I am. I only recently discovered your website and am impressed with your stock. Thank you very much!! Ulrike, 26.07.2021

Wow, speedy!! thank you. It's arrived already this morning. Guess what I'll be doing today lol. Stephanie, 21.07.2021

Order received this morning. Speedy service and pleasure to deal with you. Thank you very much. Jenny. 21.07.2021

Hello, I have received all my items, they are perfect, quickly arrived and loved the complimentary chocolates. Thanks a lot l love the way of your business, thoughtful and being environmentalist. Nevra, 18.06.2021

Thanks Celia, I know I can rely on you guys. Parcel arrived this morning. Jayne, 02.06.2012

Just wanted to say a big thank you for your superb customer service, my order arrived today!  Super impressed and I will be returning for more in the future. Best regards, Julie 30.05.2021

Received my beads this afternoon. Absolutely love them! Glad I found your site, thanks so much. Kind regards, Sarah 25.05.2021

Received today. Super quick service. I'll be back when I run out again! Many thanks, Dorothy, 18.05.2021

Just to say thank you, I’ve just received my order, beautifully packaged and arriving very quickly as always. Kind regards, Moya 15.05.2021

Good evening Celia, Just wanted to send you a quick email to say that I received this order today, this morning in fact. I'm so amazed at the speed of the delivery and can I just say that you are my first choice when it comes to beading supplies. I will always check Jencel first before looking elsewhere; you are simply the best! Thank you so much for your consistent quality and incredible service! Stacie-Dee, 18.04.2021

Hi Celia, Thank you soooo much for the prompt delivery. I only decided on the chain design for a donated old pendant at lunchtime, ordered the beads when I got home and received my gems this morning!! I can now settle down to create my necklace. That is what I call service!! I shall be back to buy more. Tricia, 14.04.2021

As always it is a pleasure to by your beads, my parcel was delivered very fast and I love them! Many thanks, Julie 10.04.2021

I would just like to thank you so much for your excellent customer service. I have received my beads and I am over the moon, I will be doing all my shopping with you from now on.  Best Wishes, Nicola, 08.04.2021

Hi Celia, Just wanted to let you know how happy I was with your service. I found you via a search on google. I found you had old and new colours I haven’t been able to get hold of and your prices are great. And the shipping was so fast I got it the next day! Thank you so much and I’ll definitely be returning, Victoria xx 27.02.2021

My order arrived the next day! I was amazed and so pleased, you seem to manage to get orders out at lightening speed. Jayne, 21.03.2021

I've just received my Toho beads and wanted to say 'Thank you so much'. They are perfect for what I need and are exacty as described. It is also perfect for my needs to buy a small amount of  a single colour. I shall keep your contact details now for future use. Kindest regards, Hilary 09.03.2013

Hi Celia, the order arrived today & all perfect as always, thank you so much. Thanks for checking on the Y304 for me too, I appreciate that. Take care till next time, Sue, 09.03.2021

Great service yet again. Thank you so much. Cheryl 06.03.2012

Hi Celia! Just a wee note to thank you for the great service. My beads arrived today and I am delighted! I am a Delica 10/0 addict, so I wish I could buy them from you, but in future I will stock up on my Delica 11/0 from you, Thanks again, Avril x 04.03.2021

I received my order today  Celia, I am very pleased with it. Will definitely order again!! Warm regards, Bridget. 03.03.2021

Thank you so much for sending my beads so quickly. I got them on Friday. They are all lovely. Jayne, 01.03.2021

Thank you for your prompt response. My order arrived today. Great service. Best wishes, Kate 20.02.2021

Just wanted to say thank you very much for my beads, they arrived today. I'm very happy with my order and will definitely be back for more. Many thanks, Paulina, 03.02.2021

Hiya, parcel arrived safely this morning. All brilliant. Thank you so much. Will definitely order from you again. Kind regards, Lin x 03.02.2021

Thanks Celia, For helping me be cheerful through lockdown. Arrived today and as always a pleasure to receive such lovely beads. Regards, Carol, 17.01.2021

Just to let you know that my order arrived this morning. I was thrilled. So quick. Thanks, Angela, 17.01.2021

Thank you so much for sending my order so quickly, it was my first order from your beautiful website and I was very impressed with your lovely service and products :) I've just placed another order with you, wishing you a wonderful weekend! Emma, 9.01.2021

Good morning Celia, Thank you once again for the prompt service, everything arrived safely, the beads and crystals are fantastic. Have a wonderful day! Jekaterina, 05.01.2021

Received my delica beads this morning and thank you for the promptness.  Will hope to use you again. Patricia, 05.01.2021

Just wanted to say, that since I discovered you on line, you've saved my sanity and given me the bits and pieces I've needed, for jewellery making escapism! This has helped me in my own way, to cope with everything we're currently dealing with. I used to visit your shop on Ecclesall Road years ago..... So glad I found you again. Rebecca, 20.12.2020

I must say, I am very happy with both your service and the quality of your stock.  I find your pricing to be very fair. Chris, 03.12.2020

I have bought from Jencel before, but only from bead fairs. I’m not sure why, but I’ve never really thought of buying online until last weekend. My beads arrived today, packaged beautifully. Thank you Celia x Lynn, 03.12.2020

I'm really impressed with your range and the prices of the beads you sell. I'll be back! Many thanks, Becky 30.11.2020

Hi Celia, received my bead order this morning and the bicones are the perfect colour.
Thank you so much for the advise and quick service. Best regards, Sue 27.11.2020

Lovely, thanks very much Celia - you’re so efficient! Sue, x 25.11.2020

Hi Celia, It's always a first class buying experience when I shop with you at Jencel. Great quality and choice of beads and other items, fast delivery and a nice helping hand at the end of the telephone if I have a 'beady' panic or enquiry!  Your website is very easy to use with clear pictures and good colour reproduction. I especially like the fact that the bead section has been broken down into colour blocks for easy searching, as well as being able to input the bead ID number. Thank you for all your hard work, especially during these difficult times. Keep well. Jane from Darlington, 27.05.2020

I order beads from you fairly regularly and will do so in the next week or so once I decide on the next lot of beads I DON'T really need !! But I would like to point out to any potential new customers that apart from your speedy delivery service,  your prices are truly exceptional. I have noticed that certain other very well known bead companies ( who frankly must have greater buying power and therefore should be able to offer products at very keen prices), simply cannot compare , in general, with your fair and consistent pricing, even when they are offering 30 to 50% discount on certain items  !! Unbelievable  !! So in acknowledgment of this,  thank you and keep up the good work !! Bigger is definitely not always better !! Plus the beads aren't half nice too !! Carla, 26.05.2020

I tried Jencel for the the first time and I have not been disappointed. The beads are great quality, labelled and packaged with ecology in mind and loved the way plastic has been avoided wherever possible.
A wee letter accompanied my order which made me feel like an individual and not an other customer. 

The online ordering and communication with the seller was easy, clear and prompt. I received my package in no time and with no issue. 
I will reuse your company again when ordering my beads and products. I found the ones I ordered very good value and great quality.
I will definitely recommend!
Thanks so much for your care and attention. Chrystel 5.11.2019