We always love hearing of our customers' experiences with us. If you wish to send any comments or queries to us, or if a problem should arise, please use the contact page.

Thanks for all your help during this past year. Your service is always excellent!​​​​​​​ Sue, 11.12.2019

I tried Jencel for the the first time and I have not been disappointed. The beads are great quality, labelled and packaged with ecology in mind and loved the way plastic has been avoided wherever possible.
A wee letter accompanied my order which made me feel like an individual and not an other customer. 

The online ordering and communication with the seller was easy, clear and prompt. I received my package in no time and with no issue. 
I will reuse your company again when ordering my beads and products. I found the ones I ordered very good value and great quality.
I will definitely recommend!
Thanks so much for your care and attention. 
Chrystel 5.11.2019

Hi, Many thanks for the speedy delivery of my beads.  Hope to use your Co again. Michael 12.11.2019 

Safely received. Perfect colour - just what I was loookng for! Many thanks. Natalie 4.11.2019

Thank you - my order arrived yesterday.  So quickly I was very impressed. Regards, Viv  01.11.2019

Order received today, many thanks for the quick delivery and lovely beads. Kathy, 22.10.2019

Beads arrived today. Thank you for your prompt, efficient service. I wish I could get all my beads from you. Kind regards, Rita 21.10.2019

Thanks Celia, order received this morning. Beads as beauoootiful as ever. Gerry, 21.10.2019

Thank you for the super quick bead delivery, really appreciate it! Lara, 2.10.2019

My order arrived today, thank you. I have to say I’m impressed. I’ve only ever bought from you at fairs in the past but running out of thread halfway through a project meant I couldn’t wait until the next one for it!  So I decided to put an order in and I’m over the moon it’s arrived today and I can carry on. Lindsay, 2.10.2019

I just wanted to say I do appreciate how quickly you send items. Jill, 28.09.2019

You are a wonderful business to work with!! Thanks again!! Debbe, 19.09.2019

My order duly arrived this morning.  Thank you so very much for your prompt service, great service as usual. Very much appreciated. Yours Viv 19.09.2019

Thanks so much. Jencel is the best! Sophie, 7.08.2019

Dear Celia,
Just a quick message to let you know my beads arrived safely and very quickly ... thank you for an outstandingly fast service.
I will definitely be back for more. Suzie, 1.08.2019

Received my order from you this morning, thank you very much.  I love the beads, and am impressed by your quick service. So much so, I’ve just sent you another order! I’m sure it won’t be my last. Lynne, 26.07.2019

Hi Celia thank you for your fast and prompt service I have received my order and hope to do more business in the future kind regards Trevor, 26.06.2019

Thank you once again, I appreciate your taking time and consideration. Jamileh, 06.06.2019

It arrived today - perfect!! Thank you so much, your service really is appreciated :-))))) Sadie, 31.05.2019

Just to say thank you for such a  wonderful delivery and service. Janet, 09.05.2019

Hi Celia. I just received my first order and wanted to thank you. Everything was so neatly packaged and organised and so quick to arrive too. Such a nice little touch. I shall be returning. Many thanks for everything. Cheryl 09.05.2019

Thank you for very fast and pleasant service. I will shop more in future. Kind Regards, Zarrin 30.04.2019

My lovely parcel arrived today and as always I appreciate your first class service.  Can't wait to use my new Dura Thread to see the difference if any and also those gorgeous galvanised aluminium seed beads.  I am always pleased when our group members order from you as they will always be assured of top quality service.  Marvellous, thank you once again. Sue, 15.04.2019

Thank you Celia, Received my order today and am delighted, thank you. Excellent service. Lynn 15.03.2019

My order arrived this morning which really is awesome service. I also love your packaging philosophy. Thanks again, Lesley 9.03.2019

Thank you for your remarkably fast response to my (embarrassingly small) order. It made my day. I’m still smiling! Jane ​​​​​​, 19.02.2019

I just wanted to say thank you or my order, it's the first time I've used you and will definitely be back, I'm very pleased with every part of the transaction. Lyn 19.01.2019

Just wanted to say big thank you for always posting my order quickly and really well packaged. Received my order today. Kristina, 17.01.2018

I have just found your website and I wanted to tell you what a joy it is to navigate. It is so well designed that I found what I was looking for so easily.  Also, my order came so quickly, so I want to say thank you for that too! Your prices are really reasonable, so I will definitely be shopping with you again,
Cheers, Avril 14.01.2019

I want to take the opportunity to thank you very much for stocking such lovely beads and for providing such an excellent and prompt service over the past few years - I really to appreciate it - its a pleasure to do business with you. Eva 10.01.2019