We always love hearing of our customers' experiences with us. If you wish to send any comments or queries to us, or if a problem should arise, please use the contact page.

Hola Celia, The package just arrived. 🎉🎉🎉🎉I appreciate the attention you've given me... and don t doubt I'll ever ask for more. I intend to recommend the store to my friends too. Thank you. Ira, 24.03.2020

I have just received the beads which are an exact colour match. Thank you for sending them so quickly. I appreciate your excellent customer service and will recommend you to my beading friends. Thanks again, Lesley (One happy beader) 20.03.2020

Thank you for your quick delivery of my beads which I had difficulty finding specific colour, I can now get on and finish my lily pond box.I only just found you when looking for the specific colour in beads so will be back for more in the near future as I do quite a bit of beading using delica 11, mainly boxes. kind regards, Linda, 09.03.2020

My item arrived, thank you so much, the beads are gorgeous I will save your website and shop from you in the future as I am very pleased with your service and the choice of beads is excellent. Eva, 07.03.2020

Hi Celia, Thank you again for such super service, received my order today.and made payment. Margaret x 25.02.2020

Wow, what a great and speedy service thank you!  My seed beads arrived today and I only ordered them late on Thursday night.  You are amazing thank you so much. Sue, 15.02.2020

As always, a brilliant service and top quality beads. None better. Val, 23.01.2020

Thanks for all your help during this past year. Your service is always excellent! Sue, 11.12.2019

I tried Jencel for the the first time and I have not been disappointed. The beads are great quality, labelled and packaged with ecology in mind and loved the way plastic has been avoided wherever possible.
A wee letter accompanied my order which made me feel like an individual and not an other customer. 

The online ordering and communication with the seller was easy, clear and prompt. I received my package in no time and with no issue. 
I will reuse your company again when ordering my beads and products. I found the ones I ordered very good value and great quality.
I will definitely recommend!
Thanks so much for your care and attention. 
Chrystel 5.11.2019

Hi, Many thanks for the speedy delivery of my beads.  Hope to use your Co again. Michael 12.11.2019 

Safely received. Perfect colour - just what I was loookng for! Many thanks. Natalie 4.11.2019

Thank you - my order arrived yesterday.  So quickly I was very impressed. Regards, Viv  01.11.2019

Order received today, many thanks for the quick delivery and lovely beads. Kathy, 22.10.2019

Beads arrived today. Thank you for your prompt, efficient service. I wish I could get all my beads from you. Kind regards, Rita 21.10.2019

Thanks Celia, order received this morning. Beads as beauoootiful as ever. Gerry, 21.10.2019

Thank you for the super quick bead delivery, really appreciate it! Lara, 2.10.2019

My order arrived today, thank you. I have to say I’m impressed. I’ve only ever bought from you at fairs in the past but running out of thread halfway through a project meant I couldn’t wait until the next one for it!  So I decided to put an order in and I’m over the moon it’s arrived today and I can carry on. Lindsay, 2.10.2019

I just wanted to say I do appreciate how quickly you send items. Jill, 28.09.2019


You are a wonderful business to work with!! Thanks again!! Debbe, 19.09.2019

My order duly arrived this morning.  Thank you so very much for your prompt service, great service as usual. Very much appreciated. Yours Viv 19.09.2019

Thanks so much. Jencel is the best! Sophie, 7.08.2019

Dear Celia,
Just a quick message to let you know my beads arrived safely and very quickly ... thank you for an outstandingly fast service.
I will definitely be back for more. Suzie, 1.08.2019


Received my order from you this morning, thank you very much.  I love the beads, and am impressed by your quick service. So much so, I’ve just sent you another order! I’m sure it won’t be my last. Lynne, 26.07.2019

Hi Celia thank you for your fast and prompt service I have received my order and hope to do more business in the future kind regards Trevor, 26.06.2019

Thank you once again, I appreciate your taking time and consideration. Jamileh, 06.06.2019

It arrived today - perfect!! Thank you so much, your service really is appreciated :-))))) Sadie, 31.05.2019

Just to say thank you for such a  wonderful delivery and service. Janet, 09.05.2019

Hi Celia. I just received my first order and wanted to thank you. Everything was so neatly packaged and organised and so quick to arrive too. Such a nice little touch. I shall be returning. Many thanks for everything. Cheryl 09.05.2019

Thank you for very fast and pleasant service. I will shop more in future. Kind Regards, Zarrin 30.04.2019

My lovely parcel arrived today and as always I appreciate your first class service.  Can't wait to use my new Dura Thread to see the difference if any and also those gorgeous galvanised aluminium seed beads.  I am always pleased when our group members order from you as they will always be assured of top quality service.  Marvellous, thank you once again. Sue, 15.04.2019


It’s been a long time since I ordered. It’s lovely to re discover you. Thank you for the fast delivery. The products were all exactly what I needed. Anita 05.02.2020