We always love hearing of our customers' experiences with us. If you wish to send any comments or queries to us, or if a problem should arise, please use the contact page.

Wow! I wanted to write and say how speedily my order arrived. And also how nice the care and thought about your packaging and recycling was - THEN - I discovered a hidden treat too !!!
I order online all the time - this is the best experience I've ever had!
Thank you and best wishes! Jennie 10.10.2018

Thank you so very much for the cabochons received today.  I am so appreciative of the care taken in the packaging and labeling of the different colours and the goodie too. It is so kind and makes such a difference. Not everyone takes such care and I wanted you to know how pleased I am. Lesley 20.09.2018

A very wet postperson has just pushed a parcel of loveliness through the door. I’m very happy it’s all gorgeous, thank you! Carol, 20.09.2018

Dear Celia, MY pleasure, someone recommended you and I can see why, great service and no polythene bags, excellent. Many thanks, Diana 18.09.2018

Thanks Celia for my order. I am thrilled. Speedy delivery, great customer service and I definitely shall be back! Sue 17.09.2018

Thank you Celia, the parcel has arrived today and I'm,well pleased. Margaret 30.08.2018

My pretties arrived this morning, great service thank you 😊  Christine 15.08.2018

Thanks very much Celia, excellent service as always. Eva 15.08.2018

I'd just like to let you know that my order has  just arrived. Thank you for the lovely way everything was packaged. Will definitely order from you again. Angela 8.08.2018

I purchased Toho seed beads from the excellent variety available at Jencel. The beads arrived promptly,packaged well (and in an eco-friendly way). I highly recommend this online shop. Nic 18.07.2018

Thanks Celia. That was quick! Parcel arrived this morning. The hanks are beautiful & great value. Gerry 03.07.2018

Thank you so much Celia, my order was received earlier this morning and I have already put some of it to use, love it all. Will definitely be ordering from you again soon! Fieruza, 30.06.2018

Just letting you know my order arrived to-day.  As usual very prompt delivery and am I very pleased with all the items I bought but I must say I just love the heart toggle clasps!  They are so cute. Thank you very much. Viv 27.06.2018

Thank you for sending the order promptly, everything was great, will be back for more! Many thanks Chrissy 31.05.2018

Celia, once again thank you for such a great service. I ordered Friday lunch and received my beads Saturday morning.Web site is great and will continue to order from you. Linda, 14.04.2018

Just to say thank you for the excellent service, have received my lovely bead order to day,   I am looking forward to deciding what to make . Margaret, 14.04.2018

I just found Jencel! I'm excited to have found you! :) Sophie, 10.04.2018

I received my order today, thank you, all very lovely​​​​​​​. Cath, 10.04.2018

Thank you for your prompt service. I am looking forward to using the lovely beads in my projects. I will be recommending your site to my sister. Gill, 9.04.2018

I got home today to find my favourite thing "Beads" delivered from Jencel. Omg thankyou so much. The colours are better than i thought they'd be and I cant wait to order more. Sue, 5.03.2018

Brilliant service, incredibly quick to post and safely packaged, will happily order from them again. Jal, 01.03.18

Great service, thank you so much. The 3mm beads were just what I wanted. Will be ordering again as you have a great selection. Linda, 01.02.2018