We always love hearing of our customers' experiences with us. If you wish to send any comments or queries to us, or if a problem should arise, please use the contact page.

Just wanted to say how impressed I am with your service. I placed my order yesterday morning and it arrived early this morning.  This is the first time I have ordered from you online and I will certainly order again.  Great prices too.  Thank you so much. Pauline, 17.09.2020

Many, many thanks. Fantastic service. Received my order this morning, Tuesday. Very many thanks, Anne 15.09.2020

Thank u Celia. They arrived this morning so very impressed with speed of delivery. Sheena, 13.09.2020

Hi Celia, I just want to thank you very much for your prompt and efficient response to all my orders - its very much appreciated. Kind regards, Eva, 08.09.2020

I love your site, your beads, your service love love! Crystal, 28.08.2020

What a find! I placed my first order on Tuesday evening and received it Thursday morning. I really am so pleased Fantastic! Thank you! Val, 27.08.2020

Everything I have ever ordered from Jencel has been excellent. There is a good selection on the website which is easy to use and prices are very reasonable. Orders arrive promptly and the chocolate treat is much appreciated by my husband. Sylvia, 15.08.2020

Hi Celia, Thank you so much for my order, amazing service. I have passed your details to some of my beady friends. Keep well. Carole 06.08.2020

I'd like to say exceptional quality, price and speedy service. Thanks for a great buying experience. Crystal, 23.07.2020

Great store! Fast delivery to the USA. Had such a fantastic, professional, experience ordering beads. I recommend highly. Marcie, 28.06.2020

I absolutely love your beads and your website - ordering is such a joy. Val, 24.06.2020

Thank you Celia for your very prompt despatch of my beads! Lovely stuff and such a fabulous price. They arrived today and I only ordered on Tuesday! Thanks so much. Allison, 18.06.2020

Thank you Celia, received my order on Thursday, lovely beads, super service, Margaret  14.06.2020

Hi Celia, It's always a first class buying experience when I shop with you at Jencel. Great quality and choice of beads and other items, fast delivery and a nice helping hand at the end of the telephone if I have a 'beady' panic or enquiry!  Your website is very easy to use with clear pictures and good colour reproduction. I especially like the fact that the bead section has been broken down into colour blocks for easy searching, as well as being able to input the bead ID number. Thank you for all your hard work, especially during these difficult times. Keep well. Jane from Darlington, 27.05.2020

I order beads from you fairly regularly and will do so in the next week or so once I decide on the next lot of beads I DON'T really need !! But I would like to point out to any potential new customers that apart from your speedy delivery service,  your prices are truly exceptional. I have noticed that certain other very well known bead companies ( who frankly must have greater buying power and therefore should be able to offer products at very keen prices), simply cannot compare , in general, with your fair and consistent pricing, even when they are offering 30 to 50% discount on certain items  !! Unbelievable  !! So in acknowledgment of this,  thank you and keep up the good work !! Bigger is definitely not always better !! Plus the beads aren't half nice too !! Carla, 26.05.2020

Thank you for posting this so quickly - my parcel arrived just now. I saw the sky blue Lunasoft cabochon on a BronzePony video and it is as lovely in reality as on her video.  I only found you when I searched for this cabochon.  Your website is easy to navigate and your prices are very reasonable.  Unfortunately I stocked up elsewhere earlier last week, but I will definitely be ordering from you next time.  Everything was beautifully packaged and clearly labelled, which I really appreciate as often things aren't labelled and I like to label everything before I put it in my stash. Debbie, 18.05.2020

Thank you very much for the wonderful product and for the fast delivery! I'll be back to you ... Regards, Ala, 30.04.2020

Thank you Celia you're a star. You have always been my go to place to order and super fast delivery much appreciated. Kind regards. Tracy, 2.04.2020

Hola Celia, The package just arrived. 🎉🎉🎉🎉I appreciate the attention you've given me... and don t doubt I'll ever ask for more. I intend to recommend the store to my friends too. Thank you. Ira, 24.03.2020

I have just received the beads which are an exact colour match. Thank you for sending them so quickly. I appreciate your excellent customer service and will recommend you to my beading friends. Thanks again, Lesley (One happy beader) 20.03.2020

Thank you for your quick delivery of my beads which I had difficulty finding specific colour, I can now get on and finish my lily pond box.I only just found you when looking for the specific colour in beads so will be back for more in the near future as I do quite a bit of beading using delica 11, mainly boxes. kind regards, Linda, 09.03.2020

My item arrived, thank you so much, the beads are gorgeous I will save your website and shop from you in the future as I am very pleased with your service and the choice of beads is excellent. Eva, 07.03.2020

Hi Celia, Thank you again for such super service, received my order today.and made payment. Margaret x 25.02.2020

Wow, what a great and speedy service thank you!  My seed beads arrived today and I only ordered them late on Thursday night.  You are amazing thank you so much. Sue, 15.02.2020

As always, a brilliant service and top quality beads. None better. Val, 23.01.2020

Thanks for all your help during this past year. Your service is always excellent! Sue, 11.12.2019

I tried Jencel for the the first time and I have not been disappointed. The beads are great quality, labelled and packaged with ecology in mind and loved the way plastic has been avoided wherever possible.
A wee letter accompanied my order which made me feel like an individual and not an other customer. 

The online ordering and communication with the seller was easy, clear and prompt. I received my package in no time and with no issue. 
I will reuse your company again when ordering my beads and products. I found the ones I ordered very good value and great quality.
I will definitely recommend!
Thanks so much for your care and attention. 
Chrystel 5.11.2019

Hi, Many thanks for the speedy delivery of my beads.  Hope to use your Co again. Michael 12.11.2019 

Safely received. Perfect colour - just what I was loookng for! Many thanks. Natalie 4.11.2019

Thank you - my order arrived yesterday.  So quickly I was very impressed. Regards, Viv  01.11.2019

Order received today, many thanks for the quick delivery and lovely beads. Kathy, 22.10.2019

Beads arrived today. Thank you for your prompt, efficient service. I wish I could get all my beads from you. Kind regards, Rita 21.10.2019

Thanks Celia, order received this morning. Beads as beauoootiful as ever. Gerry, 21.10.2019

Thank you for the super quick bead delivery, really appreciate it! Lara, 2.10.2019

My order arrived today, thank you. I have to say I’m impressed. I’ve only ever bought from you at fairs in the past but running out of thread halfway through a project meant I couldn’t wait until the next one for it!  So I decided to put an order in and I’m over the moon it’s arrived today and I can carry on. Lindsay, 2.10.2019

I just wanted to say I do appreciate how quickly you send items. Jill, 28.09.2019