Customer Comments

We always love hearing of our customers' experiences with us.

If you wish to send any comments or queries to us please
use the contact page.

Thank you for your great products and service. Cynthia, 13.01.17, Oxford

Thank you, and Happy Christmas. I am so impressed with the goods and service you provide. Jan, 19.12.16, Suffolk

Thank you for the fast delivery. Excellent service, I am very happy and will order again. Corina, Swansea, 22.09.16

I want to give you a big hug! My beads arrived quickly and they are gorgeous. Keep up the good work. Jane, 6.09.16, Manchester

I like your site. It is easy to navigate, and your prices are so reasonable. Lesley, 5.09.16, Devon

Many thanks for my order and for sending the beads so promptly. I have started my project already! Heather, 3.09.16, Devon

Thank you so much for the quick delivery of my beads. They arrived safely today. Louise, 1.09.16, Leicestershire

I received my order very promptly.Excellent service and beads. I would defintiely recommend Jencel to anyone. Sharon, 3.07.27, Hampshire

Arrived this afternoon, beautiful beads. Very happy. Carol, 23.06.16 Humberside

I received my beads today - absolutely lovely - thank you for your swift service. Kathy, Essex, 17.06.16

Order received today. Great service, thank you. Jan, 25.05.16, Cumbria

Many thanks for an excellent website and the wonderful selection. Avril, 14.05.16, Cumbria

Fantastic service from Jencel once again. Thank you! Kathy, 30.04.16, Norfolk

Just wanted to say a BIG thank you. My beads arrived today, nice quality, great packaging, and fast delivery. This was my first order, there will be many more. Julie, 1.04.16, Essex

Received my order today. I'm so pleased to have sourced Preciosa 11/0 hanks. I will order again. Christine, 14.03.16, Ireland

I just wanted to tahk you for my order. It came so quickly. I am so pleased:) Sharon, 7.03.16, Wiltshire

Thank you for your kindness. I know that when I shop with you, I always get the best deal. Sue, 12.02.16, Manchester

Thank you very much. I love those colours and the variety you have. I'm sure noboby else does Toho seed beads as reasonably priced as you. Sue, 24.01.16, Lancashire

Thank you so much, Celia. I received the parcel this morning. Such a fab service. Dawn, 12.1.16, Devon

Beads arrived! Thank you for rectifying my mistake. Happy New Year. Christine, 7.1.16, Gloucester

As always, you are so helpful. Heather, 6.1.16, Dorset

Thank you so much. The Beading Tray arrived this morning, and is lovely. I am so pleased.I will return in the New Year to see what is on offer. Kim, 24.12.15, Gwynedd

Just to let you know that I received my order today...fantastic delivery, especially at this time of the year. Audrey, 22.12.15, Co. Down

Thank you, Celia, for your customer care. Lilian, 1.12.15 Kent

Thanks Celia, always love my orders from you. Diane, 17.11.15, Manchester

It was an absolute shopping at Jencel.Thank you once again. Fatema, 1.10.15, Mumbai

Thanks, Celia. Always fantastic from you. Rebecca, 26.9.15, Wiltshire

I just wanted to thank you so much for Jencel. It was a really good day when my online researches came up with your name. I have never been disappointed with my purchases and your pricing is most competitive. THANK YOU. Thank you too for all the lovely offers you have been giving us for your 25 years in business. Please be around for another 25. Celia, 17.8.15, Caribbean

My order arrived today and I am very pleased with the quality and delivery. Viv, 24.7.15, Colchester

I am a returning customer. It's a pleasure to buy from your shop. It has a wide variety of everything one needs to make beaded jewellery. Ana, 23.7.15, Portugal

Thank you so much for your impeccable service. My order arrived this morning and I am so pleased with my Rivolis. I now have you on speed dial! Lynn, 22.7.15, Crawley

Received the beads this morning. Excellent service, many thanks. Helene, 14.7.15, Edinburgh

Would just like to say thank you for my order. Very pleased, very quick postage! Susan, 7.07.15, Staffordshire

Hi Celia, received my order today. Thanks so much for a speedy delivery. Jan, 17.06.15, Staffordshire

I bought two bead kits at the Haydock bead fair. I am new to beading and your instructions and illustrations were so easy to follow. I have enjoyed learning a new skill. Thank you. Joan, 15.05.15, Lancashire

Thank you for the superfast order. Beautiful and quality beads. Agnieszka, 25.03.15, London

Thank you,Celia. As ever, my order arrived today with thanks and pleasure Christina, 19.03.15, Manchester

Thank you for the superfast order. I am delighted with my beads and can start my project sooner than I expected! Kathleen, 2.03.15, Merseyside

The Rivolis arrived a couple of days ago. I'm delighted with them, and thank you for sending them so quickly. Kathleen, 28.02.15, Yorkshire

Just to say I received my order this morning. Thank you for the prompt service. I'm very pleased with the items and I'll be ordering again soon. Susan, 24.02,15, Middlesex

Thank you, my order arrived safely today. Speedy service as always! Margaret, 27.01.15 Sheffield

Thank you for your excellent service, Valerie, 15.01.15, Kent

I received my order this morning and am very happy with it. I shall be using you again in the future. Carrie, 3.01.15, Salisbury

I got my order today! Wow, that's what I call fast and personal service. Thank you. Siobhan, 12.12.14, London

Thank you so much for your kind emails, honest business and your prompt and thoughtful service. Christina, 29.11.14, Surrey

Wonderful customer service - I shall be back with another order soon. Thank you once again. Doreen, 11.11.14, Sussex

A great big thank you for your excellent service Gina, 6.10.14, Essex

My order just arrived today and everything is perfect. I will order more from you in future and I will recommend you to other happy beaders over here. Jencel truly ROCKS. Katarina, 2.10.14, Sweden

I love your website - good prices and fast delivery, so important to a customer with no access to a local shop. Tina, 27.09.14, Isle of Man

I have received my first order from you today. The service is great and so are the products. I will definitely order again and recommend your company to others. Pauline, 9.09.14, Lancashire

Thank you for an excellent service once again. Small order, big thank you! Doreen, Kent 14.08.14

Just wanted to say thank you for the bead order - so quick, I was amazed when the postman brought it today! Anne, 8.08.14, Lincolnshire

Love Jencel - beautiful and quality beads. Amy, 8.08.14, Bedfordshire

As ever, the order has safely arrived today, carefully packaged. I love working with the colours of the beads. Thank you again for your prompt and excellent service. Christina, 5.08.14, Surrey

Thank you so much Celia I got my order when I got home tonight, lots of lovely sparkle. Claire 15.07.14 Glasgow

What a fab service! Thank you. Gail, 21.06.14, South Yorkshire

Many thanks for posting my order so quickly. It's always a pleasure receiving your parcels, youwrap evrything so nicely. Danita, 20.06.14, Cambridgeshire

Thank you. I received my order this morning,and everything is great. Alyson, 6.06.14, Bedfordshire

Thank you for my order, received very quickly. I will definitely use you again. Betty, 6.05.14, Berkshire

Many thanks, I love dealing with Jencel. Jean, 7.03.14, Scotland

Hi Celia, thank you so much for sending out the order so quickly, the beads are lovely, just what I needed!!!! all the best, Helen, Somerset, 24.1.14

Thank you very much - very impressed with such brilliant service. Ann, France 22.1.14

Delighted with the speed and packaging of my order. Will shop again soon. Highly recommended. Patricia, 9.1.14, Swansea

Thank you so much for the order which arrived today - I really appreciated your personal touch. Everything is great - your speedy service and website are very helpful - I am a beginner with beading and started with one of your kits and I am really enjoying learning to work with the beads and love the wonderful colours ! Christina, Surrey, 31.07.13

I just wanted to thank you so much for dispatching my order so quickly, especially on a Saturday,
it was really kind of you.Thanks again for the excellent customer service and best wishes,
Mabel, Scotland, 6.06.13

 Received my order and gift (lovely touch). Excellent service, will be back. Thankyou again. Deborah, 12.03.13, Maidenhead

Hi Celia

Received my order on my return from Crufts yesterday.  Just wanted to say thank you for such a well packaged, well presented parcel.

I’m thrilled with the contents and can’t wait to get started on the projects I bought the beads for – early start for Christmas presents!!!!!

I’ll be back when I’ve used these up, hopefully some of the ones that were out of stock will be in next time.

Thanks again, brill service, great goods xx Lynda, 12.03.13, Lancashire

I have just received yet another fantastic order. Your service, value and quality keeps me coming back again and again.

Thank you very much. Kate, Pembrokeshire, 15.02.13

Many thanks for my order and for your prompt service.   I am really pleased with it all.  I have only just began exploring jewellery making and I'm sure you will hear from me again in the not too distant future.  Many thanks again. Viv, Essex, 12.02.13

Thanks so much. I received my order today and am thrilled with the beads. I have started using my beads already. Tracey, Norfolk, 30.01.13

Hi' Celia I received my order today. Great serive and great products. Its a pleasure to buy from you again.
Kind regards Jennifer, Lancashire, 30.01.13

Thanks very much, I received my order on Saturday morning all great - I'm loving the crystal silver lined AB seed beads that I ordered from you this time.  I see a few more projects coming on. Jane, Rotherham, 3.02.13

Many thanks - order arrived today - Great Service. I am pleased my daughter recommended JENCEL. I will be back. Best wishes. Gerry, Birmingham, 15.01.13

Thanks for all the 'goodies' i received today. they are lovely. It was a pleasure to buy from you and I will definitely do so again. Jennifer, Lancashire, 15.01.13

hi blimey me thank you so much, its just come in the post. i didnt expect that. i will highly reccommend also will be buying from you again. thank you thank you. all the best for 2013 Elizabeth, Blackpool, 2.01.13

Thank you so much for your fantastic service.The beads are wonderful and the prices brilliant! Will definitely be buying from you again!
Have recommended you to friends and family.
Kind regards, Jan, 14.11.12, Swansea

People are quick to complain when things go wrong but I think they should be equally as quick to praise when things go right. I just wanted to say thank you for my incredibly quick delivery from Jencel. I will definitely be back!
Thanks, Amy
, London, 23.10.12

I just wanted to say thanks - again - for your beautiful beads and great website.I spoke to you at one of the bead fairs you did at the Aston Hotel some time ago: we spoke about how important it was to use the right findings on jewellery...and that if you buy cheap, you end up paying for your mistake! Since then I have used those I bought from you, and have ahd no problems whatsoever.Thank you so so much for your wonderful customer service and high standard of beading supplies. I don't know what I would do without you! I look forward to many more orders! All the very very best. Kirsty, Lancashire, 5.10.12

I just received my order. Thank you! I am more than happy and will definately be placing more orders with you. Thank you again. Mary, Cleethorpes, 30.08.12

My beads arrived this morning and are lovely!  Many thanks for sending so promptly, I really appreciate it, as I needed needles and thread to start a project. So, another satisfied customer! Catherine, Bury St. Edmunds, 25.08.12

Received the order yesterday forenoon.  Delighted with everything. Thanks for very
prompt service.  Elsie, 6.08.12, West Linton

Thank you so much for your awesome fast service :) I received the chains today, they are perfect. Excellent service. Steve, Market Harborough, 21.7.12

Your prices are great, products well displayed on an easily navigated website as well - packed with information. I was also impressed by the very reasonable approach to post and packaging costs. Top score all round.......and advice thrown in! Fiona, Reading, 21.06.12

Brilliant - thank you for such speedy service,, and I thought I was only buying one barrel clasp, so what a bonus - as was the eco bag :0)

Arrived already - love the beads. Julie, Manchester 19.06.12

many thanks i first bought from you up at the perth bead fair just totally love your beads and just found your card so more or less buying same beads woohoo Caroline 17.06.12, Argyll

Thank you, my beads arrived this morning. Fast and efficient service as usual!! Heather, 15.05.12, Derby

thank you for great shop and products and fast supply! Noora, 14.05.12, Finland

Hi Celia thanks for that. Yes I have found your company to be very good price wise and now personally too. Lynne, 26.04.12, Kent

Thank you for your email. The chain has arrived, & I'm very pleased with it & your speedy service, I shall be ordering more.
Georgina, 16.04.12, Leicester

Hi Celia, Thanks very much for the speedy delivery of the beads.  I received them on Saturday.  Very pleased! Debbie, Burton on Trent, 23.2.12

Thank you very much, the order arrived today - many thanks for such a speedy service! Helen, 7.02.12 Surrey

Thank you for your excellent speedy service.My beads arrived safely yesterday and I'm using them already. Heather, Shropshire, 8.02.12

Thank you very much for the fantastic service I have received from you. Claire, Birmingham, 10.01.12

I just want to say thank you for your excellent service; my order arrived today and I'm really happy with what I ordered.Gemma, Leeds,5.01.12

Thank you so much. The kit arrived this morning along with the additional beads I ordered.  Great service! Jill, Surrey, 21.12.11

Received yesterday and made up this morning; excellent service, thanks. I used some of the Flex-rite which I bought last time and was very pleased with it indeed. Marilyn, York, 5.12.11

I'd just like to say how nice it is to get a personalised email and that you send your orders out so promptly.
It makes a nice change from a lot of the other "customer service" I experience these days! Cat, Lutterworth, 4.11.11


Thank You Celia, The package arrived at 1230 today. Absolutely beautiful Haematite beads, I will definitely be ordering more.
Thank you for your prompt dispatch and excellent service.
I shall order more really quite soon.
Again thank you for the excellent service.....
Cheers, Debbie, Derby, 11.10.11

Just found your customer comments page and just had to add mine. I have had wonderful service ever since I placed my first order. You are always ready to help with queries which I find very pleasing in this day and age. Thank you. I will most certainly use your company all the time. Regards. Gail, Ipswich, 7.10.11

Just to say order arrived today beads are fab.  The patterns I ordered last week are brilliant so easy to understand Thank you, Lana, Dover, 3.09.11

Just a quick note to say thank you very much for sending my beads so promptly.The descriptions and pictures on your website are so good, the beads are just as I expected them to be. Your description of the blue goldstone made
me want to buy it, it's so pretty, I'm really pleased with it. Danita. Huntingdon, 26.08.11

Thank you....you're always quick off the mark with posting! Much appreciated. Chris, Wakefield, 13.08.11

I just had to write to say a big thank you! My goodies arrived this morning and I am absolutely delighted with them. Those tubular beads are just beautiful - I love them and can't wait to start making stuff with them. Thanks so much for the speedy delivery too, I had a long awaited lie in this morning and there they were, on the mat, when I came downstairs! Bing - wide awake!!
I'll be back!
Jayne, Kent 11.08.11

I just received your parcel. Lovely, as expected. Many thanks. You've got a wonderful selection of very tasteful products, reflecting, I'm sure, your own very good taste. I also like that you have small batches at £1 each of so many things, it makes me more likely to try out and mix things that I might shirk from if I had to get a larger batch. It's a joy to look through your site and I look forward to the next time. Zuzu, London, 14.7.11

Many thanks for the prompt dispatch of my crystals.  I was so grateful to receive them on Saturday...I have been working with them as I also managed to get the delicas I needed too.  Sorry for the email delay but I was beading !!!!! Josie, Bournemouth, 8.07.11

thanks for the very speedy delivery of my blue goldstone strings,i am delighted with them,best wishes. Ray, Cambridge, 21.06.11

Just a quick email to let you know that I am very pleased with the chain. Thank you for your service and your time. I hope to be ordering more items soon. Sara, Antrim 2.06.11

Thank you for sending my order so promptly and with such a lovely, personalised touch (hand written and even a thank you note!). I will be using your site again. A very happy customer. Hayley, Norfolk, 9.06.11

Thank you so much for your help I do appreciate the trouble you are going to to accommodate me. Nema, Carmarthen, 4.05.11

Yours is the best bead website I've ever seen. Everything can be seen so clearly and the prices are reasonable too. I was very pleased with my order. Penny, Leicester, 29.03.11

I thought I would say how pleased I was with my recent order - the quality of beads have been the best I have received and the sizes are true which makes a change. Pat, Scotland, 8.02.11

  Thank you so much for posting my beads so quickly, they are lovely. I was very happy with the service and the beads.
I'm especially pleased with the light saphirre AB and Erinite AB crystal beads. I have been looking for that colour of blue for ages, it's very difficult to find. I'm looking forward to a weekend of beading. Danita, Cambs. 1.02.11

My beads arrived this morning. (very quick).  They are lovely, very sparkly and good quality. They will make a beautiful necklace.
Will definitely be looking at your shop again. Sandra, Spain,13.01.11


I got my order on Thursday. I'm very happy with it, thanks a lot. Barbara, Slovenia, 17.01.11

Just a brief email to say thank you so much for your very prompt response to my above order.  The beads are gorgeous and I cant wait to use them in a necklace. Susan, Reading, 31.12.10

Thanks for your help.
 This is the first time I've used your website, I found it by searching for the rondelles, but I'm sure I'll be back! Lisa, Newport, 8.12.10

Have just recieved my items. This is to let you know i am very pleased with everything. Tony,9.11.10, Kent

Thank you for posting the order so promptly.  Everything is great - thank you very much, Amanda, London, 27.10.10

The order arrived super fast. Brill service - thank you! Karen, Sheffield, 20.10.10

Bless you and thank you again for your excellent customer service. I run my own craft business but deal in the card making side of it and it is very refreshing to find another company whose customer service is first class. Karen, Sussex, 15.10.10,

I received my order this morning, and I'm delighted with the products, packaging and prompt delivery. Many thanks.Julie, Dorset, 15.10.10

Hi it was lovely to meet you at the bead fair the other week! unfortunately, the amount of charm bracelet blanks bought just werent enough and therefore placed another order. Me and my partner in crime (Fiona)are very happy to have found you. Im sure we will be ordering plenty its always nice to buy from a lovely supplier. Lucy, Birmimgham, 12.10.10

Just to say that I got my delivery on Saturday morning.  Thank you very much for the prompt service and your choice of replacement items was fine.  I will definitely be using your store again, much more personal service than most I have used. Helen, Perthshire 18.09.10

Just to let you know that my order for two bracelet kits arrived promptly and safely. Thank you very much. It is the first time I have done anything like this, but at a quick glance I seemed to understand what to do. The pictures were good. Once again, many thanks for such a prompt services. Jennifer, Manchester, 18.8.10

   Just wanted to send a quick e-mail to say thank you for my order.  It arrived very swiftly and nicely packaged.  Will recommend you to others and wouldn't hesitate to order again myself! Helen, Suffolk 17.8.10

Many thanks for brilliant service, my order arrived first post this morning, I am looking forward to trying the Power Pro this weekend. As I am a learner, I will let you know how I get on. Jean, Hampshire, 7.8.10

Many thanks for dealing with my order so quickly, arrived safely this morning.  Can't wait to get started! Una, Hampshire, 20.7.10

Thanks so much for the quickness of dispatch and the quality of the
items I ordered. I will definitely be back again. Monica, Fife,14.12.09

Thank you, the beads arrived yesterday and look lovely, I'll be ordering from you again! Katie, Cumbria, 14.12.09

The stuff arrived and I feel the need to reply and say thank you. I am really pleased with the quality and price of the items I received today. They web site is very well designed and really shows that you get what you are paying for and it arrived super quickly. Ive ordered quite a bit online and you never really know what youre getting until it lands on the hall mat but I can firmly say that you have gained a new loyal customer. Kate, Leeds, 12.12.09

Thank you. I look forward to receiving the beads. I found you at Sandown and I was really pleased with the quality of the beads Ii bought from you. Tracy, Reading, 3.12.09

Thanks very much. I always mean to say thank you for your prompt and efficient service. It's very impressive. Louise, Cheltenham, 2.12.09

Thanks once again for superfast service and a wonderful selection on your website. You're so reliable and your products often better than they look online - not always the case with beads. Well done for all your hard work. Kirsty, Sheffield 22.11.09

Thank you very much. May I take this opportunity to say how very impressed I am with your promptness, attention to detail and thoughtfulness. All round excellent customer service, thank you! Jude, Cheltenham, 18.11.09

Order arrived this morning, excellent service as usual. Shelley, Nottingham,17.11.09

Thank you so much for the orders I've received so far.  I love the way you have your beads on one page so I can compare colours, and I can print off the pages which is very useful as I order beads for a local craft group. I'm now trying to set up classes and I'm having some of my jewellery displayed in our library, which promotes local crafts. Julie, Co. Armagh, 2.07.09

Thank you for the great service and all the lovely beads. Kate, Worcestershire, 24.06.09

Just want to say thank you for the super quick delivery of the rings, I received them this morning and i'm really pleased with them.Vicki, Stockport 19.06.09

Just wanted to let you know I have received my order and I am very happy with it. Thank you for sending it through so quickly, I will be ordering again soon. Marion, Sussex 11.06.09

Thank you for the one to one lesson I had with you. You were so friendly and patient teaching me the Summer Flowers necklace. I'm really thrilled with it and look forward to news of your next workshop. Sheila, Sheffield, 18.05.09

Super beads and service, many thanks. June, Bedford 8.05.09

Easy to use website, great communication and prompt delivery. Nicky, Surrey 11.04.09

Many thanks for dealing with my order so quickly, I received it this morning. I have already made two bracelets and finished off another one! Anna, West Lothian 9.04.09

Just a note to thank you for the great workshop last Saturday. I really enjoyed it and have made a couple of pieces with chain this week. Gina, Sheffield 9.04.09

"Thanks for getting yesterdays order to me so quickly. I have been able to finish all my orders before Easter" Cath, Rotherham 8.04.09

"Mum was really pleased that I had been able to find your website and place an order." Geraldine, Clwyd (8.04.09)

"My order arrived this morning. Many thanks for the prompt service!" Andrea, Sheffield (14.03.09)


"Rank you." Andy, Torquay (10.03.09)eceived my order today.Superb service, will order again, th


"I received my order this morning and wanted to tell you how happy I am. Everything is beautiful. Thanks for a fast and gorgeous service." - Joelle, Leeds (22.01.09)


"My order has arrived and I'm very happy with it. Thanks for such speedy service." - Sasha, Cambridgeshire (21.01.09)


"I love the clarity of your website. It is so easy to order and the beads are stunning. Thanks for everything. I will be back for more."Val, Suffolk (20.01.09)


"You stock the best sterling magnetic clasps I've found ANYWHERE" - Eleanor, Sheffield (17/11/08)


"A really big thank you for the beads and chain - they are great. Thank you for all your help with the order" - Hannah, Derbyshire (10/10/08)

"I just wanted to thank you for the beads I ordered. They arrived very quickly in the post which I really appreciated as I needed them quite quickly. I will definitely order from you in the future and will recommend you to my friends." - Alyssia, Yorkshire (29/10/08)


"Thanks for my last order. I was really pleased with all my stuff as usual. I also find the quality of your findings superior to many others I have tried." - Laura, South Yorkshire (3/10/08)

"Just like to thank you for my order which I have received today. Very fast service" - Anne, Somerset (16/09/08)

"My sincere thanks for being so helpful and for posting my order so quickly.
I shall definitely be shopping with you again" - Tina, Cornwall (06/09/08)

"I was recommended to use your company by a friend. She told me that you
gave excellent service" - Laura, Suffolk (29/08/08)




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